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A cross-platform project
The Scaelife project aimed to develop a cross-platform solution to improve the quality of life for elderly individuals. The focus was on creating a user-friendly interface that facilitated better communication and care coordination among family members and caregivers.
Challenge
The primary challenge was to design an intuitive platform that catered to the technological limitations and varying levels of tech-savviness among elderly users. Ensuring accessibility and ease of use was crucial.
User Profile
Nurses and caregivers in elderly care homes face significant challenges in timely documentation of resident records. The Scaelife mobile app aims to streamline this process, ensuring accurate data entry during shifts to prevent data loss.
Pain
• Difficulty in managing time to document all resident records accurately.
• High risk of data loss due to end-of-shift rush.
• Frustration with current inefficient systems.
Gain
• Efficient and timely documentation of resident records.
• Reduced stress and increased job satisfaction.
• Improved quality of care and seamless shift transitions.
Strategy
To address this, we employed the following strategies:
1. Collaborative Design Sprints:
Engaged stakeholders through design sprints to align on goals.
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2. User Research:
Conducted extensive user research, including interviews and surveys, to understand the needs and preferences of elderly users and their caregivers.
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3. Information Architecture:
Developed a clear and accessible information architecture to ensure intuitive navigation.
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4. Prototyping and Testing:
Created prototypes and conducted usability testing with real users to refine the design.
Solutions
1. Landing Page and Blog:
• Developed an informative landing page and blog to provide resources and tips for elderly care.
• Ensured the content was easy to read and navigate, with a focus on clarity and accessibility.
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2. Mobile App Solution:
• Designed a mobile app with features like messaging, event scheduling, and health tracking.
• Included large buttons, simple navigation, and voice command capabilities to cater to elderly users.a
Landing page
and Scaelife Blog
To address the initial demand for a centralized hub featuring all Scaelife services and solutions, we created a landing page supplemented with strategic calls-to-action to drive sales conversions.
Additionally, the Design Sprint highlighted the necessity for a comprehensive repository of platform updates and healthcare news tailored to the elderly and specialized care clinics.
App mobile solution
The introduction of the mobile solution revolutionised service delivery in clinics utilizing the Scaelife system.
The impact was profound, reflected in continuous growth in the company's metrics since its implementation.
Notable outcomes include a significant uptick in regular clientele, enhanced platform scalability, and a doubling of the company's valuation.
User journey map
Mobile Design App
Results
• User Engagement:
Increased user engagement by 60% due to the intuitive design and relevant content.
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• Accessibility:
The new app has received positive feedback on the application's accessibility features, with a significant reduction in the problems reported by users.
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• Satisfaction:
The NPS result after 3 months of use showed that the application was approved by more than 70% of users who claimed a significant improvement in the health notes of elderly residents.
Lessons Learned
• User-Centered Design:
Emphasized the importance of continuous user feedback and testing to create an effective solution.
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• Iterative Process:
Highlighted the need for an iterative design process to address usability issues promptly.
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• Clients Collaboration:
Reinforced the value of collaborating with customers to align and validate goals and expectations.
